Frequently Asked Questions
Effective Date: July 4, 2025
What makes Axis Operating Systems secure?
Axis Operating Systems uses a modern local database (Dexie/IndexedDB) to keep your records stored only on your hardware. You are fully responsible for your data.The platform is designed to meet HIPAA requirements by never transmitting records, documents, or sensitive information to any external provider.
Can Axis Operating Systems work offline? What devices are supported?
Axis as a PWA (Progressive Web App) for browser-based use. For PWA versions, login is required to access the app, but your data never leaves your device after you log in—there is no automatic cloud backup, sync, or third-party integration. To move your data between devices, just use our instructions to manually sync within your company.
Does Axis Operating Systems support patient billing and insurance claims?
No. Axis Operating Systems is focused on privacy, autonomy, and control.
We intentionally do not integrate with clearinghouses, EHRs, or insurance platforms.
You remain in control—manual entry into your chosen billing system is required.
This means your data records are never exposed, sold, or shared outside your own devices and team.
We intentionally do not integrate with clearinghouses, EHRs, or insurance platforms.
You remain in control—manual entry into your chosen billing system is required.
This means your data records are never exposed, sold, or shared outside your own devices and team.
Does Axis Operating Systems process payments?
No. Axis Operating Systems does not include its own payment processor.
You can securely record payments and keep financial activity for your records,
but all actual payment processing happens outside the software, using your own preferred methods.
We suggest using Stripe or other alternative local options for credit card processing.This gives you full control and flexibility over how you accept payments, and lets you choose the service that works best for your business needs.
You can securely record payments and keep financial activity for your records,
but all actual payment processing happens outside the software, using your own preferred methods.
We suggest using Stripe or other alternative local options for credit card processing.This gives you full control and flexibility over how you accept payments, and lets you choose the service that works best for your business needs.
No Returns, No Refunds: Please Read Before Purchase
All sales are final. Please review these terms carefully.
- What You Get: Axis is a privacy-first, locally installed software solution designed for solo providers, small businesses, and small clinics. You receive a lifetime license for the software as described, with all future updates included at no additional cost.
- What’s Not Included: No cloud services, remote backups, automatic device sync, billing/insurance integration, data migration, or ongoing support is included. You are responsible for your own data, backup, and use.
- Final Sale: There are no returns, no refunds, and no exchanges under any circumstances once your order is completed.
- Be Certain: Please contact us with any questions before purchasing. By purchasing, you acknowledge you understand exactly what is offered and agree to these terms.